Question 1

How do I book an appointment?

Accepted Answer

Appointments can be made via our online booking system. If you have any questions or experience any difficulty using the system, please email soulaesthetics@hotmail.com or contact us via our social media platforms. For new clients, a consultation is recommended prior to booking a treatment.

Question 2

Is there parking available?

Accepted Answer

There is a private PCP car park located behind the clinic on Admiral Hard Street. If you choose to park here, please request a temporary permit from Nurse Siobhan upon arrival. Please allow extra time for your journey, as this car park operates on a first-come, first-served basis.

Additional parking options include: 
	1) Free parking at the Cremyll Ferry car park.
	2) 20 minutes free parking beside the Cremyll Ferry corner shop.
	3) 2 hours free parking on the roundabout before entering Royal William Yard.
	4) Paid parking within Royal William Yard (approximately a 5-minute walk from the clinic).

Question 3

Is there a waiting area?

Accepted Answer

Unfortunately, the clinic does not have a waiting area.

Please arrive on time.

Question 4

Do you require a deposit?

Accepted Answer

Yes. A £15 deposit is required for consultations, and a £50-£75 deposit (depending on the treatment and appointment duration) is required for treatment bookings. Your booking fee is fully redeemable against the cost of your treatment, unless it is forfeited due to cancellation with less than 48 hours' notice, late arrival, or a no show, in line with our cancellation policy.

Question 5

What payment methods do you accept?

Accepted Answer

We accept card payments, bank transfers, and cash. 
We also offer finance options through Klarna and Clearpay to help spread the cost of your treatments. 
Gift vouchers are available to purchase in-clinic or via our online booking system.

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Frequently asked questions

How do I book an appointment?

Is there parking available?

Is there a waiting area?

Do you require a deposit?

What payment methods do you accept?